Terms & Conditions

Terms and conditions of sales order items via the online form or online basket on this website . This web site and online store management (hereinafter referred to provider) :

Lupinica d.o.o.
Plesiše 2a
1370 Logatec

The prices in the online store are listed in Euros and include value added tax (VAT) , unless explicitly stated otherwise. Prices are valid at the time of award of the contract and have a predetermined force. Prices are valid in the case of payment with the following payment methods .

The contract between the provider and the customer is concluded at the moment when the customer receives an e -mail confirmation of the order . From that moment, all prices and other terms are fixed and apply to the provider and the customer.

Methods of payment

Provider provides the following methods of payment:

at delivery,
by transfer to an account provider in Advance,
through the payment system PayPal.

The provider shall issue an invoice to the buyer . Purchase agreement ( contract / application ) is stored in electronic form provider . All the data gathered about the customer , after confirming the information recorded in the system provider and available in its database. The customer can access to this information personally.

Correction or addition to the contract the customer can be sent by e-mail or by telephone .

The right to withdraw from the purchase, return of goods

The buyer has the right to 14 days of receipt of goods provider notified by e-mail lupinica@lupinica.si to withdraw from the contract without having to state a reason for their decision. The only cost incurred by the consumer in connection with the cancellation of the contract , the cost of returning the goods. Goods must be returned within 30 days of the filed notice of withdrawal from the contract.

Received the goods must be returned undamaged and in the same amount , unless the goods are damaged , corrupted , lost , or their quantity decreased , without fault of the consumer.

Refunds will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal . Refunds We perform a customer's bank account .
Return of goods received within the company to withdraw from the contract shall be deemed message of withdrawal .

The purchase process

The buyer at the site completed online form or use the shopping cart. When you finish shopping , despatched met online form. After the award of the contract the customer by e-mail acknowledgment of receipt of the order. The customer can cancel the order within two (2) hours after placing the order .

Contract to purchase the ordered products between buyers and suppliers at this stage definitively concluded.

Provider to verify the information or provide call the customer at his contact telephone number .

The landlord then prepared and dispatched goods .


Provider will deliver the goods within five (5 ) working days, or within thirty ( 30) days from the date of conclusion of the contract .

The contractual partner for delivery the Post of Slovenia , but the seller retains the right to choose another delivery service if the contract can be completed more efficiently.


The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment .

Privacy Policy

The provider ensures that all customer information , which will be transmitted in any way , are strictly protect and treat them in accordance with the Personal Data Protection Act ( PDPA- 1-UPB1 , Official Gazette of RS , no. 94/ 07) .

Customer's data will not under any circumstances be used without his permission , by any way or made in the use of third parties or institutions , except in cases provided by law .

The provider ensures that the customer's personal information will never be abused , by sending unsolicited commercial email ( excluding the explicit consent ), or otherwise violate their privacy .

Customer's data will never be used for purposes other than in accordance with applicable law, or for purposes that a buyer could in any way harm .

The bidder will be the buyer's personal information stored and used only for such time as is necessary to achieve the purpose for which it was processed .

The buyer can personal data supplied by the entry or later check at any time subsequently modified or deleted by sending a request to the address lupinica@lupinica.si .

For the protection of personal data , it is the responsibility of the purchaser itself , namely to ensure the security of the relevant software ( anti-virus ) to protect your computer.

Discharge from liability

Provider shall use their best efforts to ensure timeliness and accuracy of the information published on its pages. Nevertheless , it may be characteristics of the goods or the price change so rapidly that the provider fails to correct the information on the website . In such a case , the buyer will be informed about the changes and allow the assignment of the contract or the replacement of the goods ordered .

Although the provider tries to provide accurate pictures of products , it is all taken as symbolic. Photos do not reflect the properties of the product .

Complaints and disputes

Provider respects the existing consumer protection legislation . The landlord , after all reasonable efforts to comply with their duty to establish an effective system for dealing with complaints and designate a person to whom , in the event of a problem , the buyer can connect the phone or by email. The appeal shall be submitted via e -mail address lupinica@lupinica.si . Complaint procedure is confidential.

We reserve the right to amend the Terms and Conditions at any time and in any manner , for any reason , without prior notice and without prior notice , and users' consent
We wish you a successful and enjoyable shopping!